Shipping & Returns

When we receive your order, we’ll do our best to process and dispatch it within 1–3 business days. Standard UK delivery is £6.99 and usually takes 3–5 working days. Free UK delivery is available on orders of £60 or more (before discounts). Once your order is on its way, we’ll send you a tracking number by email so you can follow its progress with the carrier.

We currently deliver across mainland UK, Northern Ireland and most locations in the Scottish Highlands & Islands. We’re unable to deliver to certain remote postcodes and offshore locations, including BFPO addresses, the Channel Islands (JE, GY postcodes), Isle of Man (IM postcodes), Scilly Isles (TR21-TR25 postcodes), Shetland Islands (ZE postcodes) and selected Scottish Highlands & Islands postcodes. If you’re unsure whether we can deliver to your postcode, please get in touch at support@solsticetableware.com.

If you need your order by a specific date, please get in touch and we’ll do our best to help. If your order hasn’t arrived within 14 days of dispatch, please check with the carrier first in case it is being held for local collection. If it’s still missing, please contact us within 60 days of dispatch and we’ll raise an investigation with the carrier.

We hope you love your Solstice pieces, but if something isn’t quite right, we offer a 14-day return policy. To be eligible for a return, items must be new and unused, in their original condition, with all original packaging and labels attached. Personalised items cannot be returned unless they are faulty.

To arrange a return, simply email us at support@solsticetableware.com with your order number. We’ll send you a return authorisation number along with the return instructions. Unless your item is faulty, return postage is the responsibility of the customer. Please use a trackable delivery service and keep your proof of postage, as we’re unable to accept responsibility for returned items lost in transit without proof of posting.

Once we’ve received your return, your refund will be processed within 7–10 working days. Your refund will include the cost of the returned item and the original standard delivery charge, and will be made back to your original payment method.

We take care to pack every Solstice piece securely, but if your order arrives damaged, broken or incorrect, please get in touch with us within 7 days of receipt and we’ll help put things right.

Please email support@solsticetableware.com with:

• your order number
• photos clearly showing the condition of the outer and inner packaging
• clear photos of the damaged, broken or incorrect item

Once we’ve reviewed the details, we’ll arrange a replacement at no extra cost or a refund, as appropriate.